How to File A Claim

Do you have any other coverage? This plan is second payer after family group coverage. Student Insurance will consider balances which remain after the primary insurance has processed the claim.

Your claim will be coordinated so that you have the maximum coverage utilizing two or more plans.

To file a claim with other coverage, submit:

A completed Aetna Claim Form (requires Adobe Acrobat Reader Click here to download ) or visit the Student Insurance Office.
An itemized bill from the provider of the service. Accepted forms are HCFA 1500 from a physician; UB92 from a hospital.
An explanation of benefits from your other insurance carrier(s).

OR

Is this your only coverage? If you have no other coverage, ISU Student Insurance will act as your primary carrier.

To file a claim without other coverage, submit:

A completed Aetna Claim Form. (requires Adobe Acrobat Reader Click here to download) or visit the Student Insurance Office.
An itemized bill from the provider of the service. Accepted forms are HCFA 1500 from a physician; UB92 from a hospital.

All claims and requests for information should be directed to:

Illinois State University
Student Insurance
Campus Box 2541
Normal, IL 61790-2541
Phone: (309) 438-2515
Fax: (309) 438-3875

Disclaimer
Information contained on this Web site is not intended as a substitute for professional medical advice or emergency treatment. You should not use any information on this Web site to diagnose or develop a treatment plan for a health problem or disease without consulting a qualified health care provider. If you are in a life-threatening or emergency medical situation, seek medical assistance immediately. In the event of a medical emergency, call 911. Great care has been taken to review the accuracy of the information provided on this Web site. However, neither The Board of Trustees of Illinois State University nor any of its officers, agents, or employees shall be held responsible for errors or omissions in information contained in this Web site nor be held liable for any direct or indirect damages whatsoever resulting, in whole or in part, from any person’s use or reliance upon this Web site.