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Frequently Asked Questions

  1. Who can use the ISU Pharmacy?
  2. Will the ISU insurance cover the cost of my prescription?
  3. Does the pharmacy accept prescription insurance plan cards?
  4. How can I pay for my prescription or over-the-counter item?
  5. Will the ISU pharmacy fill a prescription from my home town doctor?
  6. I have a prescription with refills at my home pharmacy. Can I refill the prescription here?
  7. Can I phone my prescription to the pharmacy?
  8. Can I purchase over-the-counter drugs at ISU pharmacy?
  9. I will be graduating from ISU soon. Can I still fill my prescription at the ISU Pharmacy?
  10. Can I transfer my prescription to another pharmacy?

Who can use the ISU Pharmacy?

All ISU students, spouses, domestic partners, as well as Lincoln College students who have paid the ISU Student Health Service fee are eligible. Students do not have to purchase the Student Insurance in order to use the pharmacy.

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Will the ISU Student Insurance cover the cost of my prescription?

No. The ISU Student Insurance does not pay for prescriptions.

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Does the Pharmacy accept prescription insurance plan cards?

 A. Yes, the Pharmacy accepts most major prescription insurance plan cards. To find out if we accept your prescription card, call the member service phone number on the front or back of your prescription card and ask them if the ISU Pharmacy with an NABP # (National Association of Boards Pharmacy)  of 1461033 can submit claims.

If you do not have your prescription insurance card, you can ask the cardholder to fax a copy of the front and back of the card to the Pharmacy.

You may also download a copy of the prescription card form and submit it by:

Mail:
Student Health Service Pharmacy ISU
Campus Box 2540
Normal, IL 61790

Fax: (309) 438-7569

Drop Off: 293 Student Services Building

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How can I pay for my prescription or over-the-counter item?

The ISU Pharmacy accepts payment by cash; personal check; major credit card; or by charging to your student account.

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Will the ISU Pharmacy fill a prescription from my home town doctor?

Yes, if the medication is on the ISU drug formulary. Please contact the Pharmacy to see if your medication is supplied or if it can be ordered. You can bring a written prescription to the Pharmacy or ask your doctor to phone (309-438-8713) or fax (309-438-7569) your prescription to the Pharmacy.

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I have a prescription with refills at my home town pharmacy. Can I refill the prescription here?

Yes, in most cases. Call the ISU Pharmacy (309-438-8713) with the name of the medication, along with the name and phone number of your home pharmacy, to have your prescription transferred.

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Can I phone my prescription to the Pharmacy?

Yes, if the prescription is a refill. If you have a written prescription from your doctor, even if it is medication you have taken previously, you must present the written prescription to the Pharmacy before it can be filled.

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Can I purchase over-the-counter drugs at the ISU Pharmacy?

Yes. The Pharmacy carries thermometers, Bandaids, cold medications, vaporizers and more. Click here to view a list of Over-The-Counter items.

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I will be graduating from ISU soon. Can I still fill my prescription at the ISU Pharmacy?

Once you leave ISU, you can refill prescriptions already on file for up to 3 months. However, new prescriptions will not be accepted.

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Can I transfer my prescription to another pharmacy?

Yes. Call the pharmacy where you would like the prescription filled and provide that pharmacy with the ISU Pharmacy phone number and your prescription number if available. Your pharmacy will phone the ISU Pharmacy to transfer the prescription.

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